How to Choose the Best Way to Communicate With Clients and Prospects

Jun 29, 2015

Are You Trying to Communicate With Your Customers on Your Terms – or on Their Terms? Austin, TX: I got a call this morning from a client and they asked me which is the best way to send me an ...

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Thank You to Our Valued Customers for 60 Years of Continued Support

Jun 17, 2015

We are so grateful to the clients and friendships we have made since 1956. As a third generation business, your continued support means the world to us. THANK YOU FOR TRUSTING IN US! We hope t...

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Enthusiasm is Contagious - and Improves the Customer Experience

Mar 31, 2014

Are You Training Your Employees to be More Enthusiastic? Austin, Texas: I went out to a restaurant the other night with a few friends — and we had a waiter that stood out–mostly for her...

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Increasing Sales is as Simple as Customer Service 101

Dec 05, 2013

There is No Better Way to Increase Sales Than With Improved Customer Service Austin, TX:  Since we spun off our high-tech promotional company, GeekTechBranding.com nearly a year ago, we hav...

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New Study: Americans Are Willing to Pay MORE for a Positive Shopping Experience

Nov 04, 2013

What Type of Premium Service Are You Offering As An Option to Your Customers? Austin, Texas: A new study from SDL says that “73% of Americans say they are ‘willing to pay more&r...

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Simple Ideas to Improve Your Customer Service

Sep 18, 2013

What Are You Doing to Continuously Improve Your Customer Service…and How Do You Measure It? by Robert Piller Austin, Texas: It is amazing how low the bar has been set for customer servic...

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