Retain Clients With Quality Gifts
Jun 16, 2020
Show your customers how much you value them right now by having thoughtful tools shipped right to them! Client retention is vital for all brands, as it maintains strong customer relationships a...
Continue ReadingHow & Why To Celebrate Your Customers Throughout The Year
Jul 3, 2018
Valuing your fanbase will pay off for your brand Did you know that U.S. companies lose more than $62 billion annually due to poor customer service? Customers keep businesses going, and ther...
Continue ReadingHow to Choose the Best Way to Communicate With Clients and Prospects
Jun 29, 2015
Are You Trying to Communicate With Your Customers on Your Terms – or on Their Terms? Austin, TX: I got a call this morning from a client and they asked me which is the best way to send me an...
Continue ReadingThank You to Our Valued Customers for 60 Years of Continued Support
Jun 17, 2015
THANK YOU!! We are so grateful to the clients and friendships we have made since 1956. As a third generation family-owned and women-owned business, your continued support means the worl...
Continue ReadingEnthusiasm is Contagious - and Improves the Customer Experience
Mar 31, 2014
Are You Training Your Employees to be More Enthusiastic? Austin, Texas: I went out to a restaurant the other night with a few friends - and we had a waiter that stood out–mostly for her enth...
Continue ReadingIncreasing Sales is as Simple as Customer Service 101
Dec 5, 2013
There is No Better Way to Increase Sales Than With Improved Customer Service Austin, TX: Since we spun off our high-tech promotional company, GeekTechBranding.com nearly a year ago, we have notice...
Continue ReadingNew Study: Americans Are Willing to Pay MORE for a Positive Shopping Experience
Nov 4, 2013
What Type of Premium Service Are You Offering As An Option to Your Customers? Austin, Texas: A new study from SDL says that “73% of Americans say they are 'willing to pay more' for products ...
Continue ReadingSimple Ideas to Improve Your Customer Service
Sep 18, 2013
What Are You Doing to Continuously Improve Your Customer Service…and How Do You Measure It? by Robert Piller Austin, Texas: It is amazing how low the bar has been set for customer service&...
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