Retain Clients With Quality Gifts

Jun 16, 2020

Show your customers how much you value them right now by having thoughtful tools shipped right to them! Client retention is vital for all brands, as it maintains strong customer relationships a...

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How & Why To Celebrate Your Customers Throughout The Year

Jul 03, 2018

Valuing your fanbase will pay off for your brand Did you know that U.S. companies lose more than $62 billion annually due to poor customer service? Customers keep businesses going, and ther...

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How to Choose the Best Way to Communicate With Clients and Prospects

Jun 29, 2015

Are You Trying to Communicate With Your Customers on Your Terms – or on Their Terms? Austin, TX: I got a call this morning from a client and they asked me which is the best way to send me an...

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Thank You to Our Valued Customers for 60 Years of Continued Support

Jun 17, 2015

THANK YOU!! We are so grateful to the clients and friendships we have made since 1956. As a third generation family-owned and women-owned business, your continued support means the worl...

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Enthusiasm is Contagious - and Improves the Customer Experience

Mar 31, 2014

Are You Training Your Employees to be More Enthusiastic? Austin, Texas: I went out to a restaurant the other night with a few friends — and we had a waiter that stood out–mostly for he...

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Increasing Sales is as Simple as Customer Service 101

Dec 05, 2013

There is No Better Way to Increase Sales Than With Improved Customer Service Austin, TX: Since we spun off our high-tech promotional company, nearly a year ago, we have notice...

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New Study: Americans Are Willing to Pay MORE for a Positive Shopping Experience

Nov 04, 2013

What Type of Premium Service Are You Offering As An Option to Your Customers? Austin, Texas: A new study from SDL says that “73% of Americans say they are ‘willing to pay more’ f...

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Simple Ideas to Improve Your Customer Service

Sep 18, 2013

What Are You Doing to Continuously Improve Your Customer Service…and How Do You Measure It? by Robert Piller Austin, Texas: It is amazing how low the bar has been set for customer service&...

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